Empire Covers return policy
To submit a return request, please visit our Return Instructions Page. Before submitting a request, carefully read our Return Policy below.
EmpireCovers will accept return requests within 30 days of receipt. After 30 days we can not process a return or exchange. For the full details on our Satisfaction Guarantee, and our Return Policy, see below.
Satisfaction Guarantee
EmpireCovers guarantees that product you ordered will arrive in new condition, be free of defects and will cover the vehicle for which you ordered. Our guarantee is only for covers ordered using our Make, Model, Year selector (excluding the bimini top and RV estimator tool). If your item fails to meet the criteria above EmpireCovers will exchange the item for no additional charge (aside from price differences).
Details:
You must contact us to initiate any return, whether your return qualifies under our Satisfaction Guarantee or not. You cannot exchange an item ordered for a different vehicle under the Satisfaction Guarantee.
Return terms and conditions
All returns which do not qualify under the Satisfaction Guarantee above are subject to the terms and conditions set forth below:
- Returned merchandise cannot be dirty or used. It must be in new, unused, resell-able condition.
- If an item is returned for any reason other than a defect in material or workmanship, there will be a 10% convenience charge in addition to the customer paying the cost of shipping the item back to us.
- EmpireCovers is not responsible for items returned without prior authorization. You must contact us before you return an item to us. A 20% convenience fee will be applied to returned merchandise received without a return merchandise authorization (RMA).
- Replacements are shipped upon receipt of your return item.
- Shipping charges are non-refundable, and customers are responsible for shipping the product back to EmpireCovers.
- EmpireCovers is not responsible for failed delivery due to circumstances beyond our control. We provide you with tracking information emailed to you automatically once your order ships, and tracking information is available by chatting in during our normal business hours. Please contact FedEx with your tracking number to resolve any delivery issues. We do not require a signature upon delivery and thus must insist that you ship your orders to a secured and safe destination.
- On an approved return, EmpireCovers will issue an RMA number. These RMA numbers are valid for 30 days. All returns must be received within 30 days of delivery and have a valid RMA number and are subject to inspection prior to processing.
- If a package is deemed undeliverable or refused and it is returned to us, we reserve the right to charge the customer for all shipping fees and a 20% convenience fee.
- All exchanges are final. No products that have been received as an exchange are allowed to be returned.
Holiday return policy
We here at EmpireCovers understand that people like to buy gifts for the holidays in advance. We will be extending our return period for any orders from November 1st until Christmas. Any orders placed between those dates will be able to be returned or exchanged their order up until February 1. Our standard returns policy will still apply to all orders within this range. There will be no exceptions to our regular return policy for orders not placed between those dates.
RV and bimini return policy
Please note that due to their complex packing and shipping cost, all RV and bimini returns will be charged a 20% convenience fee on any refund or exchange for reasons out of our control and the customer will be responsible for paying for all shipping costs involved. EmpireCovers will gladly correct any incorrectly shipped or defective item at no extra charge to the customer within the first 30 days of receiving the order. This includes all replacement bimini canvas tops as well as tops sold with frames.
All rocket launcher returns will also have a 20% convenience fee. Customers are responsible for all shipping costs included.